Technical Support Representative

Santo Domingo, República Dominicana 2885 días 4 horas 27 minutos 29 segundos

Descripción

• Receive concurrent technical phone conversations and respond to inquiries in a manner which meets quality and performance standards • Respond to requests from customers related to client specific programs and products • Identifies and responds to customer’s needs based on designated procedures of account/client • Troubleshoot customer’s service problems via phone support • Respond to customer complaints in a professional manner • Attempt to resolve complaints successfully in accordance with established guidelines • Provide general technical support via the phone regarding equipment setup and rebooting

Requerimientos

Minimum Education and Experience: High School Diploma or GED required; graduation from a college with an Associate’s degree preferred Must have basic math, reading, writing and organizational skills with strong initiative Knowledge, Skills and Abilities: Communication skills (English) Requires substantial computer communication in a technical support and customer service capacity Ability to work a variety of work schedules to include days, nights, weekends, holiday

- Growth opportunities after 3 months in the company - Development and training - FREE onsite daycare - FREE transportation door to door - Health and dental insurance (ADDITIONAL TO THE PUBLIC INSURANCE) - Perfect attendance bonus

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