Customer Support Associate

Acquire BPO Santo Domingo, República Dominicana 1964 días 19 horas 42 minutos 29 segundos

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Descripción

As Customer Support Associate, you’ll facilitate resolution of customer concerns in a timely and efficient manner. To excel in your role, you need to be passionate, communicative and patient, empathizing with the customer and able to gather much-needed feedback. Your day could see you: • Helping customers solve product- or service-related problems by following the guidelines and procedures outlined by the company. • Working with intermediate supervision. • Providing assistance to different types of customers by receiving frequent calls from them for an extended period of time. • Identifying opportunities to upsell. • Referring the service and meeting the goals set by the company.

Requerimientos

• Excellent communicator in English language (written and spoken). • Knowledgeable about contact center operations and metrics. • Must, at least, have finished high school. • With strong interpersonal, customer service, computer skills and the Web. • Exceptional listener; able to comprehend well. • Open to working in shifting schedules. • Have excellent phone and email skills. • Experience with Microsoft Office, Google Docs and Zen Desk also helpful.

Habilidades recomendadas

customer service representative, customer care agent

Paid Training Excellent work environment Competitive Salary City Center location We offer above industry compensation Performance incentives Private health insurance