Customer Service Trainer
ICQ24 República Dominicana 2085 días 2 horas 4 minutos 59 segundosDescripción
ROLE AND RESPONSIBILITIES • Customer support of call center and service desk applications. • Manage and report weekly support metrics. • Train customers • Manage ticketing system. • Technical Sales Engineer (support sales team with Demos and technical questions). • Follow up on unresolved complaints. • Comply with the metrics established by the company. • Prepare reports of functions and incidents of the week. • Participate or lead training sessions or workshops. QUALIFICATIONS • Call Center experience • Possess excellent written and spoken English language. • IT or Application Management experience • Familiarity with customer relationship management (CRM) systems and practices • Good understanding of the Customer Service business. PREFERRED SKILLS • CALL CENTER IT SUPPORT • CALL CENTER SUPERVISOR UNDERSTANDING • WEB SERVICES UNDERSTANDING
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