Customer Service Trainer

ICQ24 República Dominicana 2204 días 19 horas 53 minutos 22 segundos

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Descripción

ROLE AND RESPONSIBILITIES • Create a safe learning environment, engage learners, whether in-classroom, through virtual learning, or other social learning approaches, and apply adult learning techniques. • Follow and implement the agenda and learning objectives of the global learning and development programs. • Provide feedback on learning content to global learning and development. • Responsible for creating and maintaining training sessions in the learning management system. • Create clear and concise documents and communications to ensure a smooth handover from training into operations. • Allocate time to read CS Weekly, Changes and new implementations. • Build and maintain your relevant network. • Stays up to date on training & facilitation techniques, trends, and innovations that could develop skill capability. • Complete relevant pre-work and post work for the session and pro-actively apply learnings in the workplace. • Adopt a growth mindset and open to self-led, continuous learning experience. Seek feedback and have a development plan for your personal or professional growth. • Action customer queries (phone / non-phone) QUALIFICATIONS • Experience in another training role or a training qualification is desirable. • Possess excellent written and spoken English language. • Good understanding of the Customer Service business. • Good understanding of the learning models and learning cycles (ADDIE, Agile Learning, Learner Centered, etc.) • Good understanding of adult learning principles and learning styles, ability to facilitate in an adult learning environment. • Demonstrate an understanding of facilitation and questioning techniques. • Can demonstrate a motivational attitude and constant energy when training. • Excellent organizational and time management skills Ability to facilitate and manage a live and virtual classroom environment, connect learners to a social learning environment, ensuring all participants have the opportunity to participate and disruptive behaviors are addressed. • Able to work independently, as well as extremely team-focused; supports team and peer decisions. • Able of working cooperatively with people of diverse backgrounds regardless of personal differences • Receptive to feedback, takes directions and is aware of development areas Can embrace change, able to show flexibility and adapting to the dynamic CS environment. • Ability to self-motivate and own your own development with a growth mindset. • Ability to use the Learning Management System for basic learning activities. PREFERRED SKILLS • English language • E-learning Odoo Call Center experience

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