Chat Sales Supervisor

Talk2Rep is seeking a motivated Chat Supervisor that can convey product knowledge and encourage success! The Chat Supervisor will oversee employees in our call center located in the Dominican Republic.

Must have professional oral and written communication skills - speaks and writes clearly and persuasively in positive or negative situations; listens and gets clarification. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Must be proficient in all MS Office programs and computer software used in the performance of normal duties, as well as understand (and effectively demonstrate) all computer-related features of the equipment. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to conduct routine reports and correspondence to support team. Must always keep a positive and supportive demeanor toward the company, job, customers and co-workers. Must demonstrate a competent level of platform/presentation skills. Must embody professionalism in appearance and behavior and demonstrate exceptional interpersonal skills. Must be punctual and meet attendance requirements and ensure all responsibilities are covered when absent. Must be able to identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions. Must be a team player but able to work efficiently independently as well. Prior management experience. Must present a positive image of Talk2Rep at all times. Must be able to motivate sales team. Expert with Microsoft Excel and other Microsoft Office products. Keen attention to detail is required. Effective coaching skills. Ability to maintain confidentiality and professionalism when dealing with employee relations. Ability to overcome objections. Customer focus. Chat skills. Product knowledge. Ability to multi-task. Must have excellent communication skills to establish and maintain the effective working relationship with various people. Open schedule availability to work.

Talk2Rep promotes a diverse and atmosphere. A few rewards of recognition that we offer are: Competitive pay and bonuses Vacation Opportunities to grow within the company